Last updated: 7 September 2026
At Kweteps Africa Market, we want customers to receive products that are correctly supplied and in good condition.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, expired, compromised or different from what you ordered, please contact us as soon as reasonably possible at info@kwetepsafrica.com or via WhatsApp on +27 81 502 0628.
Please provide your order number, a description of the issue and, where appropriate, photographs showing the condition of the product and packaging.
Where applicable under South African consumer law, we will assess the matter and provide an appropriate remedy, which may include replacement, refund or another remedy available to you by law.
Food Products and Change-of-Mind Returns
Because we sell food products, we generally cannot accept returned food products that have been opened, used, tampered with or stored outside our control where accepting the return would create a food-safety or hygiene risk.
This does not limit any rights you may have in relation to defective, unsafe, incorrectly supplied or otherwise non-compliant goods under applicable South African law.
Refunds
Approved refunds will ordinarily be processed using the original payment method where reasonably possible.
Bank and payment-provider processing times may apply after a refund has been authorised.
Contact
Kweteps Africa Market
Email: info@kwetepsafrica.com
WhatsApp: +27 81 502 0628